Frequently Asked Questions

We offer services for water damage, fire damage, mold abatement and trauma cleanup. Please see our individual pages to learn more about each of these services.

New Life Restoration is available to help you in disasters 24/7. If you’re in need, call us at 805-925-1600 at any time.

New Life Restoration staff includes disaster relief experts who have been in the business for years. Their backgrounds include education, training, certifications and years of experience helping Santa Barbara County and San Luis Obispo County residents in disasters. Our operations also include contractors and skilled tradesmen who have years of experience in restoration and remodeling.

New Life Restoration is is certified with the Institute of Inspection, Cleaning, and Restoration (IIRC), Water Damage Cleanup (WTR), lead abatement, and crime scene cleanup.
 

New Life Restoration is fully insured with every insurance that is needed for disaster relief and remodeling.

Yes. Most of our projects include a two year warranty (plus any other applicable manufacturer warranties).

New Life Restoration is a family company that works hard to get our customers the insurance money they deserve. We offer a large service area and 24/7 service. We’re available whenever you need us, and focused on customer service. To learn more about why people choose New Life Restoration, visit our About Us page.

We accept Master Card, Visa, checks and cash.

New Life Restoration works with all insurance companies.

Absolutely not. By law you are allowed to choose any disaster relief company you want. Preferred vendors are not only working for you – they are also working for the insurance company. This is why many Central Coastal California residents choose New Life Restoration – a company who works for you and only you.

Absolutely. Our project managers are skilled at taking detailed inventories of salvageable and unsalvageable items, itemizing every little thing so you can recoup the most in your insurance claim. We also go above and beyond to assess the entire home to make sure everything that should be fixed and can be claimed is included. This detailed information is crucial in getting you as much insurance claim money as possible.

New Life Restoration’s goal is to be at your location within one hour and 30 minutes, although this sometimes varies because of travel time. We always strive to reach you as soon as possible.

How long your project takes will depend on the type of damage and the scope of damage. For water damage it can take 3-5 days for a complete dry down, fire damage can take about 3 months, and so on. Every case is different but we will talk to you about the timetable upfront. We believe in open communication throughout the duration of your project.

Restoration is the process of restoring your home to its previous state after the disaster. The insurance company values the unsalvageable items, and the cost is used to replace like for like, in order to restore to the previous condition.

Remodeling is the process of improving your home, which can be chosen as an alternative to restoration after your disaster. You will still get insurance money for restoration, but by contributing extra money you can get upgrades instead of a restored home. For example, you may get insurance money to restore your laminate countertops, but you could pay a little extra to upgrade to granite or quartz. For those interested in remodeling, New Life Restoration has a showroom where you can meet with designers and pick out materials, after which our skilled contractors and tradesmen perform the work.