Frequently Asked Questions

Here are some of the most frequently asked questions that we get at New Life Restoration. If you have a question that is not on this list, feel free to reach out to us directly at (805) 925-1600.

Questions about New Life Restoration & Services

What disaster relief services do you offer?


We offer services for water damage, fire damage, mold abatement and trauma cleanup. Please see our individual pages to learn more about each of these services.


What are your hours?

New Life Restoration is available to help you in disasters 24/7. If you’re in need, call us at 805-925-1600 at any time.


Who are the staff at New Life Restoration?

New Life Restoration staff includes disaster relief experts who have been in the business for years. Their backgrounds include education, training, certifications and years of experience helping Santa Barbara County and San Luis Obispo County residents in disasters. Our operations also include contractors and skilled tradesmen who have years of experience in restoration and remodeling.


Do you have certifications?

New Life Restoration is is certified with the Institute of Inspection, Cleaning, and Restoration (IIRC), Water Damage Cleanup (WTR), lead abatement, and crime scene cleanup.

Do you have insurance?

New Life Restoration is fully insured with every insurance that is needed for disaster relief and remodeling.


Do you offer warranties?

Yes. Most of our projects include a two year warranty (plus any other applicable manufacturer warranties).


Why choose New Life Restoration?

New Life Restoration is a family company that works hard to get our customers the insurance money they deserve. We offer a large service area and 24/7 service. We’re available whenever you need us, and focused on customer service. To learn more about why people choose New Life Restoration, visit our About Us page.


What forms of payment do you accept?

We accept Master Card, Visa, checks and cash.


Questions about Insurance

Do you work with insurance?

New Life Restoration works with all insurance companies.


Do I have to choose the insurance company’s “preferred vendor?”

Absolutely not. By law you are allowed to choose any disaster relief company you want. Preferred vendors are not only working for you – they are also working for the insurance company. This is why many Central Coastal California residents choose New Life Restoration – a company who works for you and only you.


Do you help with insurance claims?

Absolutely. Our project managers are skilled at taking detailed inventories of salvageable and unsalvageable items, itemizing every little thing so you can recoup the most in your insurance claim. We also go above and beyond to assess the entire home to make sure everything that should be fixed and can be claimed is included. This detailed information is crucial in getting you as much insurance claim money as possible.


Questions about the Process

How long will it take you to reach me?

New Life Restoration’s goal is to be at your location within one hour and 30 minutes, although this sometimes varies because of travel time. We always strive to reach you as soon as possible.


How long does disaster relief take?

How long your project takes will depend on the type of damage and the scope of damage. For water damage it can take 3-5 days for a complete dry down, fire damage can take about 3 months, and so on. Every case is different but we will talk to you about the timetable upfront. We believe in open communication throughout the duration of your project.


What is restoration?

Restoration is the process of restoring your home to its previous state after the disaster. The insurance company values the unsalvageable items, and the cost is used to replace like for like, in order to restore to the previous condition.

What is remodeling?

Remodeling is the process of improving your home, which can be chosen as an alternative to restoration after your disaster. You will still get insurance money for restoration, but by contributing extra money you can get upgrades instead of a restored home. For example, you may get insurance money to restore your laminate countertops, but you could pay a little extra to upgrade to granite or quartz. For those interested in remodeling, New Life Restoration has a showroom where you can meet with designers and pick out materials, after which our skilled contractors and tradesmen perform the work.

Do you have other questions for New Life Restoration? You can reach us at (805) 925-1600.

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